TERMS AND CONDITIONS OF SERVICE

This page (together with the documents referred to on it) informs you the terms of use on which you may make use of our website www.wedeliver-online.com (our "Site") or any application we make available (our "Service"), whether as a guest or a registered user.

Please read these terms of use carefully before you start to use or Site or our Service. If you do not agree to these terms of use, do not use our Site or use our Service.

By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them.

If you have any questions relating to these terms and conditions (“Terms”) please contact info@wedeliver-online.com   before placing an order.

1. TERMS & CONDITIONS

Empire Courier Services PLC (herein after referred to as “Empire”) is a courier company registered at the Ethiopian Ministry of Communication and Information Technology.

Empire does not prepare, supply or deliver orders in its own capacity nor is it a supplier or reseller of food or beverage products but acts independently as an intermediary to facilitate separate agreements between Partner Restaurants and Customers, and Partner Businesses and Customers, via www.wedeliver-online.com.

2. ACCESSING OUR SERVICE OR OUR SERVICES

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact info@wedeliver-online.com    straight away to let us know. We can deactivate your account at any time.

3. SERVICE

The service provided by Empire is to deliver orders from Partner Businesses as requested by a customer to a specific address in Addis Ababa, Ethiopia. Empire delivers from 09:00 am to 06:00 pm; however, the opening hours of the businesses may differ from the operating hours of Empire. Order placement and delivery is only possible when both are operational.

4. CUSTOMER’S PROFILE

The customer is required to provide correct and detailed information regarding their phone number, email address and physical address. Empire is entitled to delete created online profiles when believed false information is provided.

5. Partner Business’ INFORMATION

Prices and items are as per the information provided by the Partner Businesses. Prices and availability may change over time, but always upon the request of the Partner Businesses. Price changes and/or the unavailability of an item will be communicated to the customer through our Customer Service Agents.

Empire makes no representation nor accepts liability relating to such information or materials, including any errors, omissions or inaccuracy, which remains the responsibility of the Partner Business.

6. ORDER

Every order is subjected to availability. In case of unavailability of an order, the Customer Service Agent will contact the customer by phone, for the orders made online.

7. PRICE AND PAYMENT

Upon placing an order a customer is legally required to provide cash payment of the entire order and the delivery fee.

The price of any Item will be listed on our Service. Prices include VAT and any other charges the Business charges. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Items listed on our Service may be incorrectly priced. The relevant Partner Business will normally verify prices as part of the order process.

Payment for all Items and Delivery fee should be made to the Delivery Person designated to deliver your order.

8. WEBSITE

By using the Empire website (wedeliver-online.com) each user agrees to the following conditions: the Terms and Conditions of Empire; forbidden to use software or other instruments that (attempt to) interfere with the proper working of our website or tracks its activities; forbidden to copy any information of Empire’s website without written approval of Empire.

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with relevant rules and regulations. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

9. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. However, once these links are used to leave the Empire website, each user should note that Empire does not have any control over those websites and is not responsible for the protection and privacy of any provided information.

10. ORDERS

When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Partner Business (the "Confirmation Email") will be sent to you by us on behalf of the Partner Restaurant. The contract for the supply of any Item you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Items arrive to the correct location.

11. DELIVERY TIME

Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Item is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Business at that time.

12. SUSPENSION AND TERMINATION

Failure to comply with sections in these Terms of Use which constitutes a material breach of the Terms of Use may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate

13. OUR LIABILITY

To the extent permitted by law, Empire provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected.

If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it In the event that Empire or the Partner Business is found to be liable to you our total. In aggregate liability is limited to the purchase price of the Items you have paid for in your order.

This does not include or limit in any way Empire's or any Partner Business' liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

14. EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 13 shall excuse the Customer from any payment obligations under this Agreement.

15. WAIVER

Neither you, Empire nor the Partner Business shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

16. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

17. SEVERABILITY

If any Terms of this agreement are found to be invalid, unenforceable or illegal, such Terms will be severable and the remaining provisions will remain in full force and effect.

18. ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Empire may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

20. LAW AND JURISDICTION

The appropriate articles of the Commercial Code of Ethiopia will govern all transactions between you, Empire and Partner Business. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Commercial Code of Ethiopia and other applicable laws of Ethiopia.

Get in touch

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WeDeliver
22 Rode Franch Kiss Buidling, Room 5C
Addis Ababa, P.box 00123
Phone: (+251) 118-437-304